Customer Management Level 1

Designed for low-wage workers in the Cleaning Sector, this course trains new and existing cleaners in basic customer management and service practices. Participants will learn how to maintain proper personal hygiene and grooming, interact professionally with customers, and apply good service delivery standards in daily cleaning operations.

1 (1 rating)
1 students
language
English

  • Up to 70% SkillsFuture Subsidies available
  • SkillsFuture Credit, PSEA and NTUC UTAP
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  • 1 Day
    8:30 AM to 4:30 PM (+1.5hrs assessment)
WSQ Singapore Workforce Skills Qualifications

course learning outcome

  • Customer Awareness & Service Environment
  • tik icon Understand customer needs, expectations, and common service triggers, and respond appropriately within the service environment.
  • Professional Communication & Service Delivery
  • tik icon Apply effective communication techniques, maintain professional conduct, and deliver quality service that meets customer and organizational standards.
  • Service Recovery & Workplace Standards
  • tik icon Identify service issues, take timely corrective actions, and follow proper service recovery procedures while adhering to workplace rules, hygiene, and code of conduct.

KNOWLEDGE YOU WILL GAIN

Customer Awareness & Service Environment
Professional Communication & Service Delivery
Service Recovery & Workplace Standards

Course Fees and DURATION

Course Timings:

Day 1: 8:30 am to 4.30 pm (+1.5hrs assessment)
Full Course Fee: $196.20

After SSG Funding (Singaporeans and PRs ≥ 21 years old): $106.20

After SSG Funding (Singaporeans ≥ 40 years old): $70.20

Entry Requirement

  • tik icon Minimum age: 18 years old or above
  • tik icon Able to speak, listen and read English at a proficiency level equivalent to Employability Skills Workforce Skills Qualification Workplace Literacy Level (WPL) 1.
  • tik icon Secondary or lower education

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