Customer Management Level 1

Designed for low-wage workers in the PWM Cleaning Sector, this course trains new and existing cleaners in basic customer management and service practices. Participants will learn how to maintain proper personal hygiene and grooming, interact professionally with customers, and apply good service delivery standards in daily cleaning operations.

4.6 (64 rating)
119 students
language
English

  • Up to 70% SkillsFuture Subsidies available
  • SkillsFuture Credit, PSEA and NTUC UTAP
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  • 1 Day
    9:00 AM - 6:00 PM
WSQ Singapore Workforce Skills Qualifications

course learning outcome

  • Customer Awareness & Service Environment
  • tik icon Understand customer needs, expectations, and common service triggers, and respond appropriately within the service environment.
  • Professional Communication & Service Delivery
  • tik icon Apply effective communication techniques, maintain professional conduct, and deliver quality service that meets customer and organizational standards.
  • Service Recovery & Workplace Standards
  • tik icon Identify service issues, take timely corrective actions, and follow proper service recovery procedures while adhering to workplace rules, hygiene, and code of conduct.

KNOWLEDGE YOU WILL GAIN

Customer Awareness & Service Environment
Professional Communication & Service Delivery
Service Recovery & Workplace Standards

Course Fees and DURATION

Customer Management Level 1

Existing Security Officer will need to complete this module by 31 December 2025 to sustain their Security Licence.

Course Timings:

Day 1                         : 8:30 am – 6:00 pm

Day 2                         : 8:30 am – 12:00 pm & 1:00 pm – 2:30 pm (Assessment by POLWEL)

Full Course Fee

$414.20

After SSG Funding (Singaporeans and PRs ≥ 21 years old)

$224.20

(Eligible for SkillsFuture Credit or PSEA)

After SSG Funding (Singaporeans  ≥ 40 years old)

$148.20

(Eligible for SkillsFuture Credit or PSEA)

Entry Requirement

  • tik icon Minimum age: 18 years old or above
  • tik icon Able to speak, listen and read English at a proficiency level equivalent to Employability Skills Workforce Skills Qualification Workplace Literacy Level (WPL) 1.
  • tik icon Secondary or lower education

Upcoming Course Schedule

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Progressive wage model for security

The Progressive Wage Model (PWM) for security officers was developed by the Security Tripartite Cluster (STC). It features:

  • Training requirements to ensure that workers have the skills they need to carry out their jobs.
  • Progressive wages set at each level. This ensures that workers are paid wages that correspond to their skills and productivity.

The PWM requirements are mandatory. They cover all Singapore citizens and permanent residents who are employed as security officers in licensed security agencies, or by in-house employers that hire foreign workers.

Monthly Basic Wage Requirements

Full-time outsourced security officers (35-44 hours per week)

Security Officer Application Submission Guide

Dowload User Guide

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